Refund policy

Last updated: October 16, 2026

Thank you for shopping at Toolcira. We want you to have a clear and convenient shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The return request must be submitted within 30 days after receiving your order.

  • The item must be unused, undamaged, and in its original condition.

  • The product must include its original packaging and accessories, where applicable.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

Items that have been used, intentionally damaged, or altered after delivery may not qualify for a return, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: [email protected]

Please include:

  • Your order number.

  • Your full name.

  • The product you wish to return.

  • The reason for your return.

  • Photographs of the item if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions.

Please contact us before shipping any item back. Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs showing the issue.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, return, or refund.

For confirmed damaged, defective, or incorrect products, Toolcira will cover reasonable return shipping costs when a return is required.

Your statutory consumer rights remain unaffected.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made products, unless defective or otherwise required by law.

  • Items damaged through misuse or improper handling after delivery.

  • Products that cannot be returned for hygiene or safety reasons, where permitted by applicable law.

  • Gift cards, where permitted by applicable law.

Any applicable product-specific return restrictions will be disclosed before purchase.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed.

If a return results from our error, including an incorrect, damaged, or defective product, we will cover reasonable return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Please use a trackable shipping service when returning products.

6. Refund Processing

Once your returned item is delivered to our return facility, we will inspect it and notify you of the refund approval status within 3–5 business days.

If the return is approved, the refund will generally be processed within 5–10 business days after approval, using the original payment method.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after it has been processed by us.

If additional information is required to complete the inspection, our customer support team may contact you using the information provided with your order.

Refunds will be issued in accordance with applicable consumer protection laws.

7. Exchanges

If you wish to exchange an eligible item, please contact us at [email protected].

Exchanges are subject to product availability and the condition of the returned item.

If a replacement is unavailable, we may offer an appropriate refund.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

9. Return Address

Please contact our customer support team to obtain the appropriate return address and instructions.

Do not send returned products to our registered business address unless specifically instructed.

10. Company Information

Store Name: Toolcira

Operating Company: Henan Qianyi Hotel Management Co., Ltd.

Registered Business Address: No. 33, Liudang Group, Fengtai Village, Wulidian Subdistrict Office, Pingqiao District, Xinyang City, Henan Province, China

Legal Representative: Song Fang

Website: https://toolcira.com

Customer Service Email: [email protected]